An increasing number of Indians are now booking tickets and hotels online. According to IAMAI e-commerce report (2013), travel accounts for 71% of e-commerce business in India. A company that holds a major share in the Indian online travel industry is MakeMyTrip. Since year 2000, MakeMyTrip is helping millions of Indians book railway, airlines and bus tickets, book hotels and buy holiday packages online. While today turning to it has become a habit for many when it comes to travelling, lets have a look at some interesting facts and figures about the company.

MakeMyTrip - Vision & Mission

The company's mission is to provide customers a one stop shop for all their travel needs. It aims to give the best possible user experience across their entire travel journey, which includes effective planning resources, superior booking experience across all channels and in journey 24x7 live customer support.

MakeMyTrip - Product and Services

MakeMyTrip Limited is an Indian online travel company founded in 2000. MakeMyTrip’s services include air ticketing, hotel and alternative accommodations bookings, holiday planning and packaging, rail ticketing, intercity bus ticketing, car hire and ancillary travel requirements such as facilitating access to third-party travel insurance and visa processing.

The company’s culture of continuous innovation and “customer first” strategic focus in India’s travel market has allowed them to be the clear leader in the industry and positions them to accelerate the predominately offline hotels and accommodations market online.

They have a pretty large team of data scientists. They are using chatbots extensively—Gia for Goibibo and Myra for MakeMyTrip. This covers quite a bit of post sales queries and will also start dabbling in sales. MakeMyTrip also forayed into the corporate travel segment through MyBiz.

Founders of MakeMyTrip and team

Deep Kalra is the Founder of MakeMyTrip Limited, the holding company of India's leading travel brands MakeMyTrip, Goibibo and redBus.

MakeMyTrip founder Deep Kalra was born in Hyderabad and studied in Delhi and Ahmedabad. He obtained his bachelor's degree in Economics from St. Stephen's College, Delhi in 1990 and his MBA from IIM, Ahmedabad in 1992. Kalra joined ABN AMRO straight out of IIM Ahmedabad where he worked for three years before taking a year long break. He worked with AMF Bowling to set up bowling alleys in India before joining GE Capital in 1999 as VP of Business Development.

Kalra also serves as the Vice Chairman of Internet and Mobile Association of India. He is one of the founders of Ashoka University, and is a part of its governing body. He is also a founding member of "I am Gurgaon", an NGO.

MakeMyTrip co-founder and CEO Rajesh Magow, is an alumnus of Institute of Chartered Accountants of India. Magow served as Regional Head - ACE North at Aptech Ltd and CFO/Head of Financial Services at Ebookers prior to joining MakeMyTrip in 2006.

MakeMyTrip - Subsidiaries and Acquisitions

Subsidiaries of MakeMyTrip are Ibibo, Easy to Book Holding B.V., ITC Group, Luxury Tours & Travel Pte Limited, India Pvt. Ltd., Hotel Travel Ltd., Travis Internet Private Limited, MakeMyTrip (India) Private Limited, and Inc.

The company has acquired 5 organizations. Their most recent acquisition was Quest2Travel on May 1, 2019.MakeMyTrip - History / How it was Started

The idea for starting up erupted while Deep Kalra found himself wondering about the endless possibilities of the internet while trying to sell his wife's car online. While booking a holiday to Thailand, he realized that the internet could offer more competitive prices by cutting out the middleman. Prompted by this thought, Deep founded MakeMyTrip.